The objective of call center outsourcing is to improve quality and response of business services while lowering costs and that’s what happens when you partner with HiTech Americas.
Choosing the right call center outsourcing company is a critical decision that can impact your business’s success, customer satisfaction, and overall operations. HiTech Americas can help you with your business goals and manage full range of communication and support operations.
Super expert agents are there to increase your reach and close sales with outbound call center support
Qualified administrative professionals who work remotely to manage your organizational and executive tasks efficiently
Service Now, Cherwell, Jira, Zendesk, Freshdesk and any other helpdesk system support.
Digitally transfer data by making digital entries accurately and in a fast turn around time
High-quality leads that convert and manage sales campaigns with customized lead generation services.
Hire professional market researchers to tap related insights to transform marketing plans
Tier 1 & 2 support for software, hardware, networks, Microsoft, Google, HP, Dell and overall IT vendors in our help desk support
Customer interactions across multiple channels with omni channel contact center solutions and services around the clock.
Build, execute, and manage your telemarketing sales campaigns with personalized telemarketing strategies.
Skilled, qualified, and experienced tech support experts to assist customers with troubleshooting challenges.
Constantly track your brand mentions, enhance customer engagement and monitor interactions.
Cater customers round-the-clock and serve them proactively with dedicated customer support services.
We provide necessary technology infrastructure, including CRM systems, IVR systems, and analytics tools.
We clearly define SLAs and KPIs to include response times, resolution rates and customer satisfaction targets.
We coordinate to align with your business objectives and provide exceptional services to meet business objectives of call center operations.
HiTech Americas specializes in using various center software for managing customer interactions, routing calls, monitoring agent performance, and more. Here are some well-known call center software vendors we work with to match with customer infrastructure
