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Call Center Outsourcing


The objective of call center outsourcing is to improve quality and response of business services while lowering costs and that’s what happens when you partner with HiTech Americas.

Choosing the right call center outsourcing company is a critical decision that can impact your business’s success, customer satisfaction, and overall operations. HiTech Americas can help you with your business goals and manage full range of communication and support operations.

Outsourced call center solutions for your business

Outbound Call Center

Super expert agents are there to increase your reach and close sales with outbound call center support

Virtual Assistant

Qualified administrative professionals who work remotely to manage your organizational and executive tasks efficiently

Ticket Handling

Service Now, Cherwell, Jira, Zendesk, Freshdesk and any other helpdesk system support.

Data Entry

Digitally transfer data by making digital entries accurately and in a fast turn around time

Lead Generation

High-quality leads that convert and manage sales campaigns with customized lead generation services.

Market Research

Hire professional market researchers to tap related insights to transform marketing plans

Helpdesk Support

Tier 1 & 2 support for software, hardware, networks, Microsoft, Google, HP, Dell and overall IT vendors in our help desk support

Contact Center

Customer interactions across multiple channels with omni channel contact center solutions and services around the clock.


Build, execute, and manage your telemarketing sales campaigns with personalized telemarketing strategies.

Technical Support

Skilled, qualified, and experienced tech support experts to assist customers with troubleshooting challenges.

Social Media Support

Constantly track your brand mentions, enhance customer engagement and monitor interactions.

Customer Support

Cater customers round-the-clock and serve them proactively with dedicated customer support services.

Key competitive advantage of our call center services

Technology and Infrastructure:

We provide necessary technology infrastructure, including CRM systems, IVR systems, and analytics tools.

Service Level Agreements (SLAs):

We clearly define SLAs and KPIs to include response times, resolution rates and customer satisfaction targets.

Long-Term Partnership:

We coordinate to align with your business objectives and provide exceptional services to meet business objectives of call center operations.

Call center software vendors we work with

HiTech Americas specializes in using various center software for managing customer interactions, routing calls, monitoring agent performance, and more. Here are some well-known call center software vendors we work with to match with customer infrastructure

Vonage Call Center Service Management
Amazon Connect Call Center Management Software
Ooma Call Center Management Software
Ring Central Call Center Management Software
8*8 Call Center Management Software
Cisco Webex Contact Center Management Software
Let us know about your call center outsourcing needs and we will get back with optimal optimal solution.

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